GENERAL TERMS AND CONDITIONS

1.) Company

These general contractual conditions shall apply to the services provided by the entity TECHNOLUZ DESIGN SL, whose registered office is located at C/ Venezuela (ed Lumar), 2 – PTA 111, CP 38640 Arona, Santa Cruz de Tenerife, with tax identification number B76665421 (hereinafter, “TENERIFESUNSETS” or the “Company”), acting as a tourism intermediary under licence number B76665421.

TECHNOLUZ DESIGN SL is the owner of the website https://www.tenerifesunsets.com, which is made available to customers for the purchase of the products offered by the company.

For any communication with TECHNOLUZ DESIGN SL, clients may contact the email address: martin.macaigne@gmail.com.

2.) Website Terms of Use – User

The user hereby declares that they are of legal age (in Spain, anyone over 18 years of age) and have the sufficient legal capacity to contract the products offered on the website, in accordance with the provisions of these general terms and conditions. They also declare that they fully understand them. The subscription of services offered by the website by minors or incapacitated persons shall never be the responsibility of TECHNOLUZ DESIGN SL, and the parents or guardians of such persons shall be liable for the expenses or damages caused.

The use and subscription of the services offered by this website implies the acceptance by the user of all the general terms and conditions established by TECHNOLUZ DESIGN SL, in particular with regard to the limitation of the company’s liability.

The user, prior to each contract and booking of services offered by this website, undertakes to carefully read these general terms and conditions, given the possible existence of amendments.

The company considers that users who contract via its website meet the legal requirements relating to the capacity to contract, and therefore assumes that they are subject to the following general conditions:

a) TECHNOLUZ DESIGN SL is not responsible for any possible damages suffered by the user due to the use of this website, such as viruses or other harmful elements.

b) Modification, duplication, reproduction, copying, distribution, sale or any other form of economic exploitation of the content of this website is strictly prohibited.

c) The user undertakes to use the services and content offered on this website in accordance with the law and these general and specific conditions of said services, refraining from using them to:
– Introduce software or applications into the network with the purpose of causing damage to the company’s IT services, suppliers, or other users.
– Engage in activities contrary to the law, good faith and accepted practices.
– Commit any type of infringement of the legal system relating to intellectual or industrial property rights, or any other regulation.
– Engage in fraudulent requests or contracts.

d) Likewise, the user is responsible for providing correct data in the contracting processes of the services offered by this website, and for their accuracy, committing to notify TECHNOLUZ DESIGN SL of any modification within a short period of time. The company may exclude from the registered services all users who have provided false data.

e) TECHNOLUZ DESIGN SL is exempt from all liability in cases where, for reasons of force majeure, it is impossible to provide the services contracted or reserved via its website.

f) TECHNOLUZ DESIGN SL reserves the right to deny or withdraw access to its website at any time, without prior notice, to users who seriously breach these general terms and conditions or who make abusive use of the services and content published on this website.

3.) Contracts and Reservations

By acquiring or reserving a service on the website of TECHNOLUZ DESIGN SL, the user expressly accepts the company’s privacy policy, as well as the terms of use and contract defined in this document and in the specific conditions of the service providers, subject to their compliance. This service is contracted directly with the provider, with TECHNOLUZ DESIGN SL acting solely as an intermediary between the user and the provider.

The service is provided by the supplier. For this reason, by contracting, the user is also subject to the terms and conditions established by the suppliers for each service. The user accepts the purchase conditions established by the suppliers with whom they contract, including the payment of all amounts due and compliance with all rules and restrictions relating to the availability of rates, products or services.

Since TECHNOLUZ DESIGN SL acts as an intermediary, reservations made via the website will also be automatically communicated to the service provider.

Once the booking has been made, an email will be automatically sent to the user as proof of the reservation. If you do not receive it, after checking your spam folder, you may contact TECHNOLUZ DESIGN SL to request the reservation proof manually. It will be up to the provider to indicate whether it is necessary to print it.

In all cases, the booking document will include the name of the company providing the contracted activity, as well as its contact details.

To avoid lack of availability or limitations of any kind, it is recommended that reservations be made as far in advance as possible. The user will be responsible for any unlawful act that deviates from the performance of the reserved activity. If TECHNOLUZ DESIGN SL considers that such a possibility exists, it shall be entitled to cancel the reservation in question.

Likewise, the user accepts that when contracting through TECHNOLUZ DESIGN SL, the company acts as an intermediary in the reservation and contracting of activities and services offered by suppliers, and does not assume the risk or liability of the operations. It is also not responsible for the information provided by the various suppliers.

4.) Modification of the Reservation
Clients may modify the date of their reservation by reliable means, free of charge, provided that it is done at least 72 hours before the reservation date and that places are available. To make this change, you may contact either the provider of the activity or TECHNOLUZ DESIGN SL.

Tourist activities are affected by numerous unforeseeable circumstances (works, weather conditions, politics…) beyond the control of the company and its suppliers. These may modify the content of bookings (schedules, itineraries…) due to unforeseen circumstances, provided there are justified causes, while trying to cause the least possible harm to the user.

5.) Cancellation of the Reservation
The cancellation of a booking or contracted service is subject to the policies and conditions of the company providing it. In general, up to 72 hours before the scheduled start of the activity, the client may cancel and the amount paid will be fully refunded. However, cancellation within the last 72 hours may incur fees or penalties, which will be passed on to the user. In any case, cancellation within the last 24 hours does not entitle the client to a refund.

The provider may, however, cancel the booking at any time due to force majeure, when there are situations that endanger the physical integrity of the contracting parties, refunding the amount paid without the user being entitled to any further compensation. In such cases, the provider will inform the user as soon as possible via the contact details provided in the reservation. It is the responsibility of the user to be reachable through these means.

6.) Prices
The prices of the products and services offered by TECHNOLUZ DESIGN SL will be those stipulated at all times on our website and will be expressed in European currency (euros).

The prices indicated for each product include the Canary Islands General Indirect Tax (IGIC) and other applicable taxes, but do not include possible shipping costs or any additional service to the purchased product or service.

The product price, applicable taxes and shipping costs (where applicable) will appear in detail at the time of purchase, so that the user knows exactly what each corresponds to.

Any price changes will not affect orders already placed by the customer.

7.) Limitation of Liability
TECHNOLUZ DESIGN SL is not responsible for inconveniences, accidents, damages or problems caused by force majeure or unforeseeable events beyond the company’s control.

Some activities or services offered may require certain physical or psychological conditions, so it is the user’s responsibility to inform the company or its suppliers of any medical circumstance that may present a risk. TECHNOLUZ DESIGN SL or its suppliers may refuse the booking if they consider there is a risk.

The user must respect the schedules established for the correct provision of the service. In the event of delay or absence, the company or its suppliers reserve the right to cancel the activity without refund.

TECHNOLUZ DESIGN SL or its suppliers are not responsible for possible delays due to circumstances beyond their control, such as adverse weather, poor road conditions, or other force majeure.

The company is not responsible for loss of personal belongings, personal or material damage, or death where caused by the negligence of service providers or by reckless behaviour or disobedience to instructions by the user. Where mandatory, providers must have civil liability insurance.

In the case of adventure and extreme excursions, users accept under their own responsibility the risks they and any minors under their care may face. TECHNOLUZ DESIGN SL therefore recommends that users take out their own insurance for greater protection.

The company is exempt from all liability with regard to service obligations incumbent upon suppliers, who must have the necessary permits, licences and insurance.

Users are responsible for the financial consequences of any unauthorised use of their personal password on TECHNOLUZ DESIGN SL’s website.

The company strives to maintain and update the website but cannot guarantee the absence of technical failures, total security, or uninterrupted service.

TECHNOLUZ DESIGN SL provides information about products and services offered by third parties but assumes no legal responsibility for the authenticity, accuracy or updating of such content.

In any case, TECHNOLUZ DESIGN SL assumes no liability for damages that may arise from the purchase of a product or service provided by an external website, nor for third-party products and services even if offered via our website.

8.) Governing Law
Contracts concluded with TECHNOLUZ DESIGN SL shall be governed by these general terms and conditions, Title IV of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the Civil Code and the Commercial Code, and other applicable consumer and commercial regulations.

9.) Dispute Resolution
In the event of disputes arising from the purchase of products on the website, the parties expressly agree to submit to the jurisdiction of the courts of Santa Cruz de Tenerife.

CHANGE OF ACTIVITY SCHEDULE
Please note that if the chosen activity is fully booked, the selected time or day may be changed. Our team will inform you via WhatsApp or email. If rescheduling is not possible for you, you will receive a full refund.